• Shipping rates and times
• Payment methods
• Our price list
• How to order
• Buying collections
• Our location
• Returns Policy
Shipping rates and times
The shipping rates to Italy and San Marino change according to the order total amount (shipping costs excluded).
For all the other countries the shipping rates are fixed and do not change with the number or size of the ordered items.
To learn more please visit our page about shipping rates.
Your order is generally dispatched within 1-2 working days upon receipt of your payment.
If your order includes "coming soon" items it will be dispatched within 1-2 working days of the availability of the new items.
Delays in deliveries may occur during Christmas, Easter and Bank Holidays.
Delays may occur also before and/or after holidays or due to force majeure.
Bank wire transfer
You can make your payment through a wire transfer to our bank account.
Please find below our bank details:
|| CARMODEL S.R.L.
|Bank:|| UNICREDIT S.p.A.
Once you place your order the items are reserved and shipped as soon as we get your payment.
If we do not get your payment within 15 working days your order will be canceled.
We accept all major credit cards and all the payments are processed through PayPal, world leader in online security and anti-fraud technology.
If you are a PayPal registered user you can pay safely with your PayPal account
Our price list
Items prices are displayed on our website and may or may not include vat according to the country that the models are shipped to.
Used items are vat free either for EU or non-EU countries.
We apply two different price lists:
- a EU price list valid for all the EU member countries that includes vat.
- an Extra EU price list, with different prices, valid for all the countries outside the Europen Union that do not include vat.
How to order
You can order our items directly from our website by clicking on the green or blue button add to cart.
The items added in your cart are displayed in your shopping cart on the upper right hand side of the page.
To complete your order click on show cart to display your shopping cart, then click on Complete your order on the bottom right hand side and log in if you have not done it yet.
Note: if you are not a registered user you can sign up by clicking on the Sign up button in the "New customers" box on the right.
At this point you will be shown a summary of the items in your cart.
You only have to select the payment method and the shipping address.
Note: your default address is the one you enterd when you signed up, but if you want to get the parcel at a different address just enter it in the free fields next to your default address.
If you would like to add notes for the courier or for Carmodel just do it in the field "notes" below the shipping address.
Click on the confirm order button on the bottom right hand site to complete your order.
Note: if you have selected a payment method like "credit card" or "PayPal" you will be redirected to the PayPal website to complete the transaction.
Follow the simple instructions on the PayPal webstie to complete your payment and if everything goes well we will send you an email to confirm that we have received your order and your payment.
Note: you do not need a PayPal account to purchase on carmodel.com.
PayPal allows users to pay by credit card and complete their transactions without registration.
It is also possible to place orders in one of the following ways:
Write down a list of models that you would like to order and clearly state the "car" code of the model, the quantity, the shipping address and the payment method and send a fax at +39 (0)85 946 37 41.
Write down a list of models that you would like to order and clearly state the "car" code of the model, the quantity, the shipping address and the payment method and send an email at email@example.com.
You can call us at +39 (0)85 946 16 25 during our opening hours:
|Monday||09.00 - 13.00||14.30 - 18.30|
|Tuesday||09.00 - 13.00||14.30 - 18.30|
|Wednesday||09.00 - 13.00||14.30 - 18.30|
|Thursday||09.00 - 13.00||14.30 - 18.30|
|Friday||09.00 - 13.00||14.30 - 18.30|
We are interested in buying collections if they are in good conditions.
Carmodel guarantees absolute respect of privacy about personal customers information in the full respect of the law n. 675/96 and by D.Lgs. n. 171/98.
Carmodel guarantees that your personal information treated with web system will be used exclusively for the management of orders, information about products, payment and shipment information. Customers may exercise the rights of the article 13 L. 675/96 to require cancellation or change their own information, etc.
Filling the order form, the customer declares to have taken vision of the actual informative explanation and express his/her consent to the communication and treatment of his/her personal information.