General Info About carmodel.com

Shipping rates and times
Payment methods
Our price list
How to order
Buying collections
Our location
Returns Policy
Privacy policy




Shipping rates and times

The shipping rates to Italy and San Marino change according to the order total amount (shipping costs excluded).
For all the other countries the shipping rates are fixed and do not change with the number or size of the ordered items.
To learn more please visit our page about shipping rates.

Your order is generally dispatched within 1-2 working days upon receipt of your payment.
If your order includes "coming soon" items it will be dispatched within 1-2 working days of the availability of the new items.
Delays in deliveries may occur during Christmas, Easter and Bank Holidays.
Delays may occur also before and/or after holidays or due to force majeure.




Payment Methods


Bank wire transfer

You can make your payment through a wire transfer to our bank account.
Please find below our bank details:

Payee:
  CARMODEL S.R.L.
Bank:   UNICREDIT S.p.A.
IBAN:   IT38J0200877021000103266476
SWIFT/BIC code:   UNCRITM1E26



Once you place your order the items are reserved and shipped as soon as we get your payment.
If we do not get your payment within 15 working days your order will be canceled.


Credit card

We accept all major credit cards and all the payments are processed through PayPal, world leader in online security and anti-fraud technology.


PayPal

If you are a PayPal registered user you can pay safely with your PayPal account





Our price list

Items prices are displayed on our website and may or may not include vat according to the country that the models are shipped to.
Used items are vat free either for EU or non-EU countries.

We apply two different price lists:

- a EU price list valid for all the EU member countries that includes vat.
- an Extra EU price list, with different prices, valid for all the countries outside the Europen Union that do not include vat.




How to order


You can order our items directly from our website by clicking on the green or blue button add to cart.

The items added in your cart are displayed in your shopping cart on the upper right hand side of the page.

To complete your order click on show cart to display your shopping cart, then click on Complete your order on the bottom right hand side and log in if you have not done it yet.

Note: if you are not a registered user you can sign up by clicking on the Sign up button in the "New customers" box on the right.

At this point you will be shown a summary of the items in your cart.
You only have to select the payment method and the shipping address.

Note: your default address is the one you enterd when you signed up, but if you want to get the parcel at a different address just enter it in the free fields next to your default address.

If you would like to add notes for the courier or for Carmodel just do it in the field "notes" below the shipping address.

Click on the confirm order button on the bottom right hand site to complete your order.

Note: if you have selected a payment method like "credit card" or "PayPal" you will be redirected to the PayPal website to complete the transaction.

Follow the simple instructions on the PayPal webstie to complete your payment and if everything goes well we will send you an email to confirm that we have received your order and your payment.

Note: you do not need a PayPal account to purchase on carmodel.com.
PayPal allows users to pay by credit card and complete their transactions without registration.

It is also possible to place orders in one of the following ways:


Fax

Write down a list of models that you would like to order and clearly state the "car" code of the model, the quantity, the shipping address and the payment method and send a fax at +39 (0)85 946 37 41.


Email

Write down a list of models that you would like to order and clearly state the "car" code of the model, the quantity, the shipping address and the payment method and send an email at info@carmodel.com.


Telephone

You can call us at +39 (0)85 946 16 25 during our opening hours:

  Morning Afternoon
Monday 09.00 - 13.00 14.30 - 18.30
Tuesday 09.00 - 13.00 14.30 - 18.30
Wednesday 09.00 - 13.00 14.30 - 18.30
Thursday 09.00 - 13.00 14.30 - 18.30
Friday 09.00 - 13.00 14.30 - 18.30
Saturday closed closed
Sunday closed closed




 

Buying collections

We are interested in buying collections if they are in good conditions.
We are not interested in buying a few pieces or models without their original box.
If you are interested in selling your collection you can send us a detailed list of your models stating the price and your phone number.
We do not make offers so it is important that you let us know the price you wish to sell it at.
If we are interested we will call you to agree the best way to close the deal.





Our location

We are located in Pineto, Abruzzo, at about 20 km from Pescara and 40 km from Teramo:

Carmodel s.r.l.
Via Dei Tipografi snc
Zona Industriale
64025 Scerne Di Pineto (TE)
ITALY

Sales representatives are requested to make an appointment.




Returns policy

If the items and their original boxes are in the same conditions as shipped to the customer, the customer has the right to withdraw the purchase within 10 days from the receipt of the parcel.
Return shipping price is at the customer’s charge. Once we get the parcel and verified the state of models, Carmodel engages itself to refund the value of items or to replace them (transaction or shipping price not included).
We don’t accept returns cash on delivery.

BEFORE DOING ANY SHIPMENT, PLEASE, CONTACT CARMODEL THROUGH ONE OF THE FOLLOWING METHODS:

BY E-MAIL: info@carmodel.com
BY FAX: 085-­9463741




Privacy policy

Carmodel guarantees absolute respect of privacy about personal customers information in the full respect of the law n. 675/96 and by D.Lgs. n. 171/98.
Carmodel guarantees that your personal information treated with web system will be used exclusively for the management of orders, information about products, payment and shipment information. Customers may exercise the rights of the article 13 L. 675/96 to require cancellation or change their own information, etc.
Filling the order form, the customer declares to have taken vision of the actual informative explanation and express his/her consent to the communication and treatment of his/her personal information.

Privacy Policy